Blocked Drain FAQs for Kensington

No. It's a $0 call-out fee, so you pay for the fix, not the visit.

It's $65 taken straight off the price of your first job with us. That comes off the fixed quote before you sign off on it.

The quote you're given is the amount on the invoice. Nothing gets tacked on part-way through a job.

You get a fixed price before we start, never a rate that ticks over by the hour. What sets the figure is access, how far the blockage runs and what's actually causing it. A gully trap under a courtyard is a different job to a line running the length of a block of flats, and the quote reflects that before anyone picks up a tool.

A plunger's worth a go on one blocked fixture. Chemicals and hire eels usually make the underlying problem worse. A drain that blocks again and again needs a licensed plumber to find what's really wrong. Repeated blockages in the same spot almost always point to something structural, not a one-off clog.

15+ years' experience on the drains and sewers of Sydney's eastern suburbs, this pocket among them. Long enough to have seen most of what the older streets throw up, from cracked earthenware to roots working through a joint.

Yes, NSW Plumbing Licence #292427C, insured for water and gas alike. Neither trade gets subcontracted out.

The work itself, for good. If something we fixed lets go later, sorting it costs you nothing, whether that's next month or several years down the track.

Most calls get same-day service. Tell us what's going on and we'll usually have someone there before the day's out.

Genuinely, yes. Whoever picks up the phone at 2am is a person, not a recording.

We do. A blocked drain doesn't check the calendar, and neither do we, so Saturday and Sunday calls get the same response as any weekday.

You describe the problem, we lock in a time, and whoever arrives checks things properly before recommending anything. Nothing gets carried out until you've heard what's actually wrong and agreed to the price.

The mature street trees through the older parts of the suburb send roots straight into the joints of ageing drainage lines. It's a repeat offender on our call sheet here.

A lot of the housing stock near Doncaster Avenue predates the war and still runs original earthenware sewer pipes. Those pipes crack with age, and roots and debris get straight in through the gaps. A CCTV look down the line usually shows exactly where, rather than guessing at it from ground level.

This suburb and the ones next to it are part of our normal weekly rounds, not somewhere we occasionally stretch to. We're in and out of these streets often enough to know them well.

Generally speaking, everything on your side of the connection point is on you, and Sydney Water takes over from there for the mains. If you're not sure which side a blockage falls on, that's worth checking before assuming either way. This is guidance rather than a legal ruling, and every property sits slightly differently around that boundary.